Ticketing website Ticketek will set up multiple customer support points at ‘The Eras Tour’ concert venues in Australia to help resolve thousands of queries relating to ticket scams and fraud, before Taylor Swift came here to perform.

This move comes amid reports that some customers had their Ticketek accounts taken over by hackers, and the tickets they had purchased for Taylor Swift’s concert were now being resold.

In a statement, a Ticketek spokesperson said the platform “has become aware of the issue of unauthorized access to individual accounts” through “information obtained from other sources”.

Accordingly, these hackers have deployed the credential stuffing method to scam and resell tickets. This is a form of cyber attack in which hackers use exposed accounts and passwords to gain unauthorized access to user accounts through automated login requests made on the computer. widespread.

Many fans had their information leaked on the ticket purchasing platform Ticketek

A spokesperson said Ticketek is dealing with “thousands of queries” relating to ticket fraud or other scams and is working “around the clock”. This person recommends that users change or update their passwords regularly to “protect their interests”.

This person also added: “If customers believe that their tickets have been traded illegally, they should report to the police immediately and contact Ticketek customer service so we can arrest them.” investigation”.

The solution is that if the original ticket purchaser can prove that he or she purchased the ticket, that his or her information was unlawfully compromised, and that the purchase was fraudulent, then the ticket “will be refunded to the purchaser.” original purchase,” Ticketek said.

Warnings about scams and fraudulent ticket resales have been rife since Taylor Swift first announced a leg of her The Eras Tour here last June.​

Taylor Swift during a performance as part of The Eras Tour

The Australian

In Australia, the tour broke records as more than 4 million people tried to get at least one of 450,000 tickets for five shows on February 16, 17 and 23-25.

A Ticketek spokesperson said the technology security team has shut down a fraudulent website claiming to be Ticketek’s Marketplace. “The Ticketek team continuously monitors websites and social networks to detect and intervene on any such sites.

Unfortunately, this is a sign that unscrupulous fraudsters have taken advantage of influence and love for Taylor Swift for a long time. We will continue to provide important feedback to ensure that fans are truly protected.”

Earlier this month, Victoria police issued a warning to customers to be wary of a ticket scam on social media, causing people from the state to lose nearly $260,000.

From January 30 to February 7 alone, there were more than 40 reports of direct fraud via social networks.

On Tuesday, National Australia Bank (NAB) said its customers had been defrauded of nearly $285,000 in connection with ticket purchases over the past three months.

Since mid-June last year, there have been 406 reports of scams related to Taylor Swift’s tour tickets recorded on Scamwatch – where scammers report online to Australian police – with a total loss of Damage amounted to about 183,000 USD.